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Everything you need to know about Growalty: setup, features, pricing and more
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Everything you need to know about Growalty: setup, features, pricing and more
Growalty is a digital loyalty platform designed for coffee shops, restaurants, and small businesses. It lets you create your own loyalty program with digital cards, stamps, and custom rewards — no apps or special equipment required. Your customer scans a QR code and instantly gets their loyalty card on their phone.
Growalty helps increase customer retention, boost visit frequency, and gain valuable insights into purchasing behavior. Businesses using digital loyalty programs report up to 30% more recurring revenue. Plus, with the card on your customer's phone, your brand stays top of mind.
Growalty is perfect for any business that wants to retain recurring customers: coffee shops, bakeries, restaurants, barbershops, ice cream parlors, clothing stores, gyms, yoga studios, laundromats, and more. If your business has customers who come back, Growalty helps you reward them and increase their visit frequency.
Unlike other platforms, Growalty doesn't require your customers to download any app. The digital loyalty card is added directly to Apple Wallet or Google Wallet, meaning zero friction for the customer. Plus, setup takes less than 10 minutes and the card design is fully customizable with your brand.
The customer's digital card works offline once it's saved to Apple Wallet or Google Wallet, since the QR code is stored locally on their phone. To register stamps and manage the program from the business dashboard, you do need an active internet connection.
Growalty is available worldwide. You can create your loyalty program from any country, and your customers can use their digital cards regardless of their location. The platform is available in Spanish, English, Portuguese, French, German, Italian, Turkish, Swedish, Slovenian, Romanian, Polish, and Thai.
The initial setup of Growalty takes less than 10 minutes. Just sign up, fill in your business details, customize your loyalty card design, and define how many stamps a customer needs to earn their reward. Our guided process walks you through it step by step.
No, Growalty works with the devices you already have. You only need a smartphone or tablet to access your business dashboard and scan your customers' QR codes. There's no need to buy scanners, printers, or any additional hardware.
From the Growalty dashboard, you can customize the logo, colors, and design of your digital card to reflect your brand identity. You also define the number of stamps needed for the reward, the type of reward (free product, discount, etc.), and the points of sale where stamps can be collected.
Yes, you can modify your loyalty program at any time from the admin dashboard. You can change the reward, adjust the number of stamps required, update the card design, or add new points of sale. Changes apply immediately without affecting already-issued cards.
You can set any number of stamps you prefer for your loyalty program. The most common is between 5 and 12 stamps per reward, but it depends on your business model. A coffee shop might choose 8 stamps for a free coffee, while a restaurant might opt for 5 visits for a free dessert.
From the admin dashboard, you can create multiple points of sale, each with its own QR code. This is ideal if you have more than one location or if you want different employees to register stamps from separate devices. Each point of sale has its own unique QR code that customers scan at the time of purchase.
Customers register by scanning your point of sale's QR code with their phone camera. This takes them to a page where they enter their name, email, and phone number to create their digital loyalty card. The entire process takes less than 30 seconds and they don't need to download any app.
No, that's one of Growalty's biggest advantages. Customers don't need to download any application. Their digital loyalty card is added directly to Apple Wallet (iPhone) or Google Wallet (Android), where they can check it at any time alongside their other cards and digital passes.
When a customer creates their loyalty card, they can add it to Apple Wallet or Google Wallet with a single tap. The card shows their stamp progress, business details, and a personal QR code. Each time they return to the business, they just show their wallet QR code to get a new stamp registered.
If a customer loses their phone or switches devices, they can recover their card by accessing the original program link or scanning the point of sale QR code again. Their stamps and progress are linked to their account, not their device, so nothing is lost.
Yes, customers can have loyalty cards from all businesses that use Growalty. Each card is saved independently in their Apple Wallet or Google Wallet, and they can accumulate stamps and rewards in each one separately.
When a customer completes all the stamps on their card, they automatically receive their available reward. When visiting the business, they show their digital card from their wallet and the merchant can verify and redeem the reward from the admin dashboard. It's a simple and quick process for both the customer and the business.
Yes, customers can check their digital loyalty card at any time from Apple Wallet or Google Wallet. There they can see how many stamps they've accumulated, how many they need for the reward, and the business's contact details. They also receive notifications when they're close to completing their card.
Growalty uses bank-grade encryption and HTTPS protocols to protect all data in transit and at rest. Customer data is stored securely and we comply with applicable data protection regulations. Only the minimum data necessary for the loyalty program's operation is collected.
Growalty collects only the information necessary for the loyalty program: the customer's name, email, and phone number. Stamp and reward activity is also recorded. No location data, browsing history, or financial information is collected from customers.
Yes, Growalty is designed to comply with the General Data Protection Regulation (GDPR) of the European Union. Customers give explicit consent when registering, can request deletion of their data at any time, and as a merchant you have access to tools to manage these requests.
Yes, from the admin dashboard you can manage your customers' data. If a customer requests that you delete their information, you can do so directly. This complies with the right to erasure established by data protection regulations such as GDPR.
We offer support by email and live chat during business hours. We also have a knowledge base available 24/7 with detailed guides, tutorials, and frequently asked questions. Our support team responds within 24 hours and accompanies you throughout the entire implementation process.
Growalty offers a free plan that lets you create your loyalty program and start retaining customers at no cost. This plan includes all essential features: digital cards, stamps, rewards, and access to the admin dashboard. For advanced features and higher volume, we offer premium plans.
Yes, you can try Growalty for free with no commitment. No credit card is required to get started. Create your loyalty program, customize your card, and start using it with your customers to see results before deciding if you want to access premium features.
We accept major international credit and debit cards (Visa, Mastercard, American Express). Payments are processed securely and you can cancel at any time. There are no hidden fees or cancellation charges.
No, Growalty has no long-term contracts or cancellation clauses. You can use the service month to month and cancel whenever you want without penalty. We believe the best way to retain you as a customer is to offer a product that truly works for you.
Growalty's loyalty card integrates natively with Apple Wallet on iPhones and Apple Watch. When a customer creates their card, they can add it with a single tap and access it from the same app where they keep their boarding passes, tickets, and other passes. The card updates automatically when they accumulate stamps.
On Android devices, the Growalty card is added to Google Wallet natively. The customer finds it alongside their other digital cards and can access it quickly. Just like with Apple Wallet, the card shows updated stamp progress and the customer's personal QR code.
Growalty uses QR codes at two moments: first, the business has a QR at its point of sale that new customers scan to create their card. Second, each customer has a personal QR on their digital card that they show to the business each time they visit to get a stamp registered. It's fast, hygienic, and requires no physical contact.
Yes, you can customize your loyalty card with your business logo, brand colors, and the information you want to display. The card reflects your business's visual identity in both Apple Wallet and Google Wallet, reinforcing brand recognition every time the customer sees it on their phone.
The Growalty dashboard shows you key metrics for your loyalty program: number of registered customers, stamps given, rewards redeemed, visit frequency, and activity trends. This data helps you understand your customers' behavior and make better decisions for your business.
Yes, the Growalty admin dashboard updates in real time. Every time a customer scans their QR code and receives a stamp, you see it reflected immediately in your metrics. This lets you monitor your loyalty program's activity instantly and react quickly.
Yes, you can export your loyalty program data from the admin dashboard. This includes customer information, stamp history, and rewards. Data is exported in spreadsheet-compatible formats so you can analyze it however you prefer.
This is a feature under development. In future versions, Growalty will allow businesses to send personalized reminders and promotions to customers who have their digital card. Notifications will arrive directly to the customer's wallet, ensuring high visibility without relying on third-party apps.
Yes, we are working on integrations with major point of sale systems so you can register stamps automatically when processing a sale. This will eliminate the need to scan the QR manually and make the experience even smoother for your team and your customers.
We are developing an API that will allow businesses with more advanced needs to integrate Growalty with their own systems. This will include endpoints to manage customers, stamps, and rewards programmatically. If you have specific integration needs, contact us and we'll keep you informed of our progress.